Help Desk Software for WordPress was difficult to discover, especially one that is updated continuously, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is going to change, with the intro of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every site owner or anyone running their very own online business knows having exceptional customer support is thought to be one of the keys to success. If you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I’m going to provide you with a quick review about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that top valuable customer service to your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire Help Desk Software for WordPress runs from within your internet site, on your server with the power of WordPress at its disposal.
There has also been a number of attempts at building a 100% true Help Desk Software for WordPress before while some of those other Plugins still are available today however the most common issue with all of them is they are old and seldomly get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the more modern or cutting edge Plugins.
By no means is this a problem regarding Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Help Desk Software for WordPress users the finest 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There’s also a few useful filters to let you browse by topic or by author. This lets you give precise, appropriate support to all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. You will see these are great for an immediate reply to all those common questions you could possibly face and something sold in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the very higher priced systems which can be a pain to learn and are generally not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to interact with your visitors in a completely new way. Don’t just support your customers, know them! When using Support Dynamo’s CIM, you will connect to your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover your next big partner happens to be current customer. The Help Desk Software for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This entire process is automated and you may discover gaps in the quality of your service and start to get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer feedback.
Another effective bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they get into your Customer Support Portal.
However this is certainly not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo will tell you if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you are aware that this is a new “potential” customer. When they become a customer, Support Dynamo will append each of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is perfect for when you need to have 1 centralized support hub to run all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a comprehensive Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a great addition to any site which can help lower your support time if visitors can find whatever they want without the need to submit a support ticket.
In the KMS you can quickly change over tickets to any Knowledge Base topic or article when you notice the same question is being asked time and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Help Desk Software for WordPress. There are a lot of more small and amazing features like ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and more! Go see for yourself really how great Support Dynamo is, to discover how it may help simplify your customer support operation.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.