Help Desk Customer Portal WordPress Plugins were difficult to come by, especially ones that are updated continuously, free of bugs and keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every site owner or anyone running their personal internet business knows having extraordinary customer service is thought to be one of the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I am going to give you a quick report about Support Dynamo how it may help you run your online business.
Support Dynamo lets you provide that high quality customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The entire Help Desk Customer Portal WordPress Plugin runs from within your online site, on your server with all the power of WordPress at its disposal.
There has also been a couple of attempts at developing a 100% true Help Desk Customer Portal WordPress Plugin before and several of those other Plugins are still available today however the biggest problem with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Naturally the only way to keep on top of current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of the latest or cutting edge Plugins.
By no means is this a problem with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Help Desk Customer Portal WordPress Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There’s also a few useful filters to let you view by topic or by author. This allows you to give accurate, fast and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These are best for an immediate reply to all those common questions you might face and something contained in most of the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very more costly systems that are a pain to learn and of course are not developed to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to understand your prospects in a brand-new way. Don’t just support your customers, get to know them! When using Support Dynamo’s CIM, you will communicate with your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you operate the Customer Value Calculator and a host of additional features. Implement the User Data Card to discover a little bit more information on whom you’re supporting, this insures you provide a higher-level of support however it can also help you discover the next big partner is actually a current customer. The Help Desk Customer Portal WordPress Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you could discover gaps in the quality of your service and get those relatively powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or generate a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form has a built-in spam protection to guarantee your support system doesn’t get spammed. There is also a welcome text box that can easily be edited in the settings to modify your visitors greeting when they get into your Customer Support Portal.
However this is probably not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. Once they become a customer, Support Dynamo will append each one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for individuals who wish to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a full blown Knowledge Base in the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site and can help your support time if visitors are able to find whatever they want without the need to submit a support ticket.
In the KMS you can quickly change over tickets to a Knowledge Base topic or article whenever you notice the same question is being asked again and again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Help Desk Customer Portal WordPress Plugin. There s numerous more simple as well as robust features as ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards etc! Visit for yourself truly how great Support Dynamo actually is, and find out the way it will let you improve your customer support system.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.