Free WordPress Ticket System Plugins were difficult to come by, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every website owner or anyone running their personal business online knows having extraordinary customer service is definitely one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I will give you a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo lets you provide that high valuable customer service to all of your customers/visitors straight from inside of your WordPress admin area – no 3rd party scripts or linking. An entire Free WordPress Ticket System Plugin runs from within your online site, on your server with the power of WordPress at its disposal.
There have also been a number of attempts at creating a 100% true Free WordPress Ticket System Plugin before and some of those other Plugins are still available today however the common problem with all of them is that they are old and no longer get updated. Updates are vital. Of course the only way to keep on top of current WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of the newer or innovative Plugins.
By no means is this an issue with Support Dynamo mainly because the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Free WordPress Ticket System Plugin users the most impressive 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. A couple of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and will soon be perhaps one of the most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to read through answered and closed support tickets.
There are also a few handy filters to let you browse by topic or by author. This allows you to give precise, quick and easy support to your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you’ll be able to create,edit and delete all from the settings page. These are best for an instant reply to some of those common questions you may face and something offered in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the more costly systems that end up being hard to learn and usually are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your web visitors in a completely new way. Don’t just support your prospects, know them! When using Support Dynamo’s CIM, you will communicate with your prospects and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to utilize the Customer Value Calculator and a host of other functions. Utilize the User Data Card to discover a bit more about whom you’re supporting, this insures you provide a higher level of support but it can also make it easier to discover the next big partner is actually a current customer. The Free WordPress Ticket System Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This whole process is automated and you may discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer feedback.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it will automatically create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you’re not utilizing the Private Support Option, the “Create a new ticket” form comes with a built-in spam protection to ensure your support system doesn’t get spammed. Also included is a welcome text box that can easily be edited in the settings to personalize your visitors greeting when they enter into your Customer Support Portal.
But this is probably not the only way your web visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp added with their ticket so you know this is a new “potential” customer. When they become a customer, Support Dynamo will append every one of their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for individuals who wish to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a powerful addition to any site which can help your support time if visitors can locate what they want while avoiding having to submit a support ticket.
When using the KMS you can instantly change over tickets to a Knowledge Base topic or article whenever you notice the same question is being asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or provide a detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Ticket System Plugin. There are many more little and powerful options like ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how great Support Dynamo actually is, to discover how it will let you simplify your customer support operation.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.