A Free WordPress Ticket System Plugin for User was tough to come across, especially one that is updated regularly, free of bugs and keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every web-preneur or anyone running their very own business online knows having fantastic customer service is amongst the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will give you a quick review about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that top valuable customer service to your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The whole Free WordPress Ticket System Plugin for User runs from within your online site, on your own own server with the power of WordPress at its disposal.
There has been a few attempts at developing a 100% true Free WordPress Ticket System Plugin for User before and some of those other Plugins still are on the market today however the most common issue with all of them is the fact that they are old and seldomly get updated. Updates are vital. The only way to keep on top of the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of the recent or cutting edge Plugins.
This is not a concern with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and better their Plugin. Their mission is to give their Free WordPress Ticket System Plugin for User users the very best 100% self hosted WordPress Support & Ticket System Plugin now available.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens within your WordPress admin area. From here, you will see all your current open tickets and choose to search through answered and closed support tickets.
There\’s also some handy filters to let you view by topic or by author. This allows you to give precise, appropriate support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. These are just the thing for an instant reply to all the common questions you could possibly face and something sold in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very high priced systems which are more difficult to learn and usually are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you interact with your web visitors in a brand new way. Don\’t just support your prospects, know them! While running Support Dynamo\’s CIM, you will connect to your customers and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of other functions. Implement the User Data Card to discover a bit more information on whom you\’re supporting, this insures you provide a higher-level of support however it might also help you discover your next big partner is actually a current customer. The Free WordPress Ticket System Plugin for User completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you may discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your website or Blog or roll out additional products and services based on actual customer opinions.
Yet another bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also has a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to guarantee your support system doesn\’t get spammed. There\’s also a welcome text box that can easily be edited in the settings to personalize your visitors greeting if they enter into your Customer Support Portal.
However this is certainly not the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you know this is a new \”potential\” customer. When they become a customer, Support Dynamo will append all their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is great for individuals who wish to have 1 centralized support hub to deal with all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a comprehensive Knowledge Base through the Customer Support Portal. Hosting a Knowledge Base is a fantastic addition to any site and can help lower your support time if visitors can discover whatever they want without the need to submit a support ticket.
When using the KMS you can easily transform tickets to a Knowledge Base topic or article whenever you recognize the same question has been asked again and again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket within the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or supply a comprehensive answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Ticket System Plugin for User. There are a lot of more simple and robust options like ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how amazing Support Dynamo is, to discover the way it may help streamline your customer support system.
Please don\’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.