A Free WordPress Support Ticket Plugin was impossible to find, especially one that is updated continuously, free of bugs and will keep all the support on your site. Everything you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their personal business online knows having fantastic customer support is amongst the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I\’m going to provide you with a quick hands on analysis about Support Dynamo how it may make it easier to run your online business.
Support Dynamo allows you to provide that top valuable customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. The whole Free WordPress Support Ticket Plugin runs from within your site, on your own own server with all the power of WordPress at its disposal.
There has been a number of attempts at constructing a 100% true Free WordPress Support Ticket Plugin before and some of those other Plugins are still available today however the common problem with all of them is they are old and do not get updated. Updates are vital. The only way to keep up with current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some of the more modern or innovative Plugins.
This is not a concern with Support Dynamo due to the fact the Plugin is constantly updated to keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Free WordPress Support Ticket Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it\’ll function correctly straight out of the box. A couple of the aspects which makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some useful filters to let you browse by topic or by author. This allows you to give precise, fast and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be perfect for an immediate reply to all those common questions you could possibly face and something found in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the expensive systems that are a pain to learn and are not intended to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to interact with your visitors in a brand-new way. Don\’t just support your prospects, understand them! While running Support Dynamo\’s CIM, you will interact with your web visitors and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator as well as a host of other features. Utilize the User Data Card to learn a little more information on whom you\’re supporting, this insures you provide a higher-level of support however it could help you discover the next big partner is actually a current customer. The Free WordPress Support Ticket Plugin completes the loop by auto contacting those who have opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you may discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based upon actual comments from customers.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal web page the power to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or generate a new support ticket.
If you are not using the Private Support Option, the \”Create a new ticket\” form will have a built-in spam protection to ensure your support system does not get spammed. Also included is a welcome text box that can easily be edited in the settings to personalize your visitors greeting when they enter your Customer Support Portal.
But this would not be the only way your clients can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto generated and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”promising\” customer. When they become a customer, Support Dynamo will append each one of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This is ideal for those who need to have 1 centralized support hub to handle all of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a powerful addition to any site which can help lower your support time if visitors can find what they want while avoiding having to submit a support ticket.
When using the KMS you can easily transform tickets to any Knowledge Base topic or article after you recognize the same question has been asked over and over again. This is done with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the question in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a complete answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Support Ticket Plugin. There are a lot of more little and robust features like ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself really how amazing Support Dynamo is, and find out how it will let you simplify your customer support operation.
Please don\’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.