The Free WordPress Plugin Ticket System was hard to find, especially one that has been updated regularly, free of bugs and will keep all the support on your own own site. All the things you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every webmaster or anyone running their very own business online knows having fantastic customer support is amongst the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I will provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors straight from within your WordPress admin area – no 3rd party scripts or linking. An entire Free WordPress Plugin Ticket System runs from within your website or Blog, on your server with the power of WordPress at its disposal.
There has also been a couple of attempts at building a 100% true Free WordPress Plugin Ticket System before and some of those other Plugins are still on the market today however the most common problem with every one of them is the fact that they are old and do not get updated. Updates are vital. The only way to keep on top of current WordPress updated is through Plugin updates. Not to mention not updating your Plugins can show bugs or cause conflicts with some of the more sophisticated or innovative Plugins.
By no means is this a problem regarding Support Dynamo due to the fact the Plugin is constantly updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly attempting to improve, update and their Plugin. Their mission is to give their Free WordPress Plugin Ticket System users the finest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it will function correctly straight out of the box. Among the list of the aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens inside your WordPress admin area. From here, you will see all your current open tickets and choose to read through answered and closed support tickets.
There\’s also some helpful filters to let you view by topic or by author. This allows you to give accurate, quick and simple support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request as well as a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. You will see these are great for an immediate reply to all of those common questions you might face and something sold in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the more costly systems that have been shown to be hard to learn and are not created to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM allows you to communicate with your visitors in a brand new way. Don\’t just support your visitors, know them! While using Support Dynamo\’s CIM, you will interact with your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to use the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little bit more information on whom you\’re supporting, this insures you provide a higher level of support but it could help you discover the next big partner is actually a current customer. The Free WordPress Plugin Ticket System completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This complete process is automated and you\’ll discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the power to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form comes with a built-in spam protection to make certain your support system does not get spammed. There is also a welcome text box which can be edited in the settings to personalize your visitors greeting when they get into your Customer Support Portal.
However this is certainly not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”potential\” customer. Once they become a customer, Support Dynamo will append every one of their prior tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for individuals who want to have 1 centralized support hub to deal with all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage and maintain a comprehensive Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help your support time if visitors can find what they want without the need to submit a support ticket.
In the KMS you can easily transform tickets to any Knowledge Base topic or article whenever you recognize the same question has been asked over and over. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or the thorough answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free WordPress Plugin Ticket System. There s numerous more simple as well as robust features like ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Visit for yourself truly how awesome Support Dynamo is, and discover the way it can help streamline your customer support system.
Please don\’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.