A Free Ticket System for WordPress was hard to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every website owner or anyone running their very own online business knows having extraordinary customer service can be one of the keys to becoming successful. If you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I am going to give you a quick examination about Support Dynamo and how it may make it easier to run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire Free Ticket System for WordPress runs from within your online site, on your own own server with all the power of WordPress at its disposal.
There has also been a few attempts at developing a 100% true Free Ticket System for WordPress before and several of those other Plugins remain available today. Still the most common issue with all of them is the fact that they are old and don’t get updated. Updates are vital. Of course the only way to keep on top of the most current WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with many of the more modern or innovative Plugins.
This is not a concern with Support Dynamo mainly because the Plugin is constantly updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly looking for a way to improve, update and their Plugin. Their mission is to give their Free Ticket System for WordPress users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there is not a great deal of configuration required and it’ll function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens inside of your WordPress admin area. From here, you can see all your current open tickets and choose to search through answered and closed support tickets.
There’s also a few handy filters to let you view by topic or by author. This lets you give accurate, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request and a text area with the whole ticket conversation for you to read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are best for a fast reply to all the common questions you may face and something sold in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the more costly systems that are hard to learn and usually are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you understand your prospects in a completely new way. Don’t just support your visitors, get to know them! When using Support Dynamo’s CIM, you will communicate with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins allow you to operate the Customer Value Calculator as well as a host of additional features. Utilize the User Data Card to learn a little more information on whom you’re supporting, this insures you provide a higher-level of support however it can also make it easier to discover your next big partner is actually a current customer. The Free Ticket System for WordPress completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you might discover gaps in the quality of your service and acquire those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically creates a support page along with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal page the power to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they’ve or open a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to guarantee your support system won’t get spammed. Also included is a welcome text box which can be edited in the settings to custom-fit your visitors greeting if they enter your Customer Support Portal.
However this would not be the only way your web visitors can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you are aware that this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append all of their previous tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be ideal for people who wish to have 1 centralized support hub to deal with all the necessary support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage as well as maintain a full blown Knowledge Base within the Customer Support Portal. Hosting a Knowledge Base is a wonderful addition to any site which can help lower your support time if visitors can find what they want without the need to submit a support ticket.
In the KMS you can instantly convert tickets to a Knowledge Base topic or article after you recognize the same question has been asked time and again. This is completed with a single click inside the Ticket Options Meta Box. With one click you’ll clone the question within the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or supply a detailed answer and post.
The items we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free Ticket System for WordPress. There are a lot of more simple as well as powerful capabilities as ticket and customer notes, bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Go see for yourself truly how powerful Support Dynamo is, and find out how it will let you improve your customer support system.
Please don’t just support your customers, understand them with Support Dynamo, THE WordPress Support Plugin.