The Free Support Ticket Plugin was hard to come across, especially one that has been updated continuously, free of bugs and will keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every webmaster or anyone running their very own business online knows having extraordinary customer service is one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance these will return.
Here I will give you a quick review about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The whole Free Support Ticket Plugin runs from within your internet site, on your own own server with the power of WordPress at its disposal.
There has also been a number of attempts at making a 100% true Free Support Ticket Plugin before and some of those other Plugins are still on the market today but the biggest problem with every one of them is that they are old and seldomly get updated. Updates are vital. Naturally the only way to keep up with the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the latest or innovative Plugins.
This is not a issue with Support Dynamo mainly because the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and their Plugin. Their mission is to give their Free Support Ticket Plugin users the absolute best 100% self hosted WordPress Support & Ticket System Plugin available today.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and will soon be one of your most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also some useful filters to let you browse by topic or by author. This allows you to give accurate, quick and easy support to all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These tend to be perfect for an immediate reply to some of those common questions you may face and something contained in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with most of the very high priced systems that will be a pain to learn and usually are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM allows you to interact with your customers in a completely new way. Don\’t just support your prospects, get to know them! When using Support Dynamo\’s CIM, you will connect to your clients and visitors using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you operate the Customer Value Calculator and a host of other functions. Use the User Data Card to discover a bit more information on whom you\’re supporting, this insures you provide a higher-level of support but it can also help you discover the next big partner happens to be current customer. The Free Support Ticket Plugin completes the loop by auto contacting anyone who has opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you could discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual customer feedback.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically creates a support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the ability to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
If you are not utilizing the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to ensure your support system doesn\’t get spammed. There is also a welcome text box that may be edited in the settings to modify your visitors greeting if they enter your Customer Support Portal.
However this would not be the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are from an existing customer and also their current Customer Value.
Non-Customers are going to have a temporary account auto created and you\’ll see a \”Temp\” stamp added with their ticket so you know this is a new \”potential\” customer. Once they turn into a customer, Support Dynamo will append every one of their prior tickets to their account. You can add in multiple email accounts to pull support requests from multiple email sources. This happens to be perfect for people who need to have 1 centralized support hub to handle most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a duplicate of the ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a full blown Knowledge Base in the Customer Support Portal. Having a Knowledge Base is a great addition to any site which can help lower your support time if visitors are able to find what they want while avoiding having to submit a support ticket.
In the KMS you can easily convert tickets to any Knowledge Base topic or article when you notice the same question has been asked repeatedly. This is completed with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and launch up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a comprehensive answer and post.
The items we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Free Support Ticket Plugin. There are many more small and powerful options for example ticket and customer notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself really how powerful Support Dynamo is, and find out the way it may help improve your customer support process.
Don\’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.