Free “Customer Support” WordPress Plugin -Live was impossible to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Whatever you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their very own online business knows having fantastic customer support is definitely one of the keys to success. Provided you can keep your customers happy before, during and after the transaction, there’s a high chance they will return.
Here I will provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Free “Customer Support” WordPress Plugin -Live runs from within your site, on your server with the power of WordPress at its disposal.
There has also been a couple of attempts at designing a 100% true Free “Customer Support” WordPress Plugin -Live before and several of those other Plugins are still on the market today but the biggest problem with all of them is they are old and don’t get updated. Updates are vital. Of course the only way to keep on top of the latest WordPress updated is through Plugin updates. Commonly not updating your Plugins can show bugs or cause conflicts with many of the more modern or cutting edge Plugins.
This is not a problem with Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Free “Customer Support” WordPress Plugin -Live users the easiest 100% self hosted WordPress Support & Ticket System Plugin currently available.
Once you install and activate Support Dynamo, there isn’t a great deal of configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside of your WordPress admin area. From here, you will see all your current open tickets and choose to look through answered and closed support tickets.
There’s also a few useful filters to let you view by topic or by author. This lets you give accurate, fast and simple support to your customers with the Quick View feature. The Quick View feature is in a drop down section that reveals the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These are generally ideal for a fast reply to some of those common questions you may face and something present in most of the high dollar Customer Care Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very more costly systems that have been shown to be hard to learn and usually are not created to integrate with WordPress – with a WordPress Support Ticket System. The CIM lets you interact with your prospects in a completely new way. Don’t just support your customers, get to know them! When using Support Dynamo’s CIM, you will interact with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of other functions. Use the User Data Card to learn a little bit more information on whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover your next big partner happens to be current customer. The Free “Customer Support” WordPress Plugin -Live completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This complete process is automated and you might discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual customer comments.
Another excellent bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS. If you’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, instantly see how many “Open” and “Closed” support tickets they have or create a new support ticket.
If you’re not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to make certain your support system won’t get spammed. Also included is a welcome text box that can easily be edited in the settings to personalize your visitors greeting if they enter into your Customer Support Portal.
However this is probably not the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All within your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto generated and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append each one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is an excellent option for when you wish to have 1 centralized support hub to manage all the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a duplicate of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage as well as maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site which can help your support time if visitors discover exactly what want while avoiding having to submit a support ticket.
With the KMS you can instantly change over tickets to any Knowledge Base topic or article once you recognize the same question has been asked over and over. This is done with just one click inside the Ticket Options Meta Box. With one click you’ll copy the question in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the complete answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Free “Customer Support” WordPress Plugin -Live. There s numerous more small and robust options like ticket and user notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself truly how awesome Support Dynamo is, and discover the way it will let you simplify your customer support operation.
Please don’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.