The KMS (Knowledge Management System) allow you to create, manage and maintain a complete Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a great addition to any site and can help lower your support time if visitors can find what they want without the need to submit a support ticket.
With the KMS you can quickly convert tickets to a Knowledge Base topic or article when you notice the same question is being asked over and over again. This is completed with a single click through the Ticket Options Meta Box. With one click you’ll clone the question in the ticket and open up a new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit and post.
All Knowledge Base articles are a custom post type so they will show up in search engine search results and are as easy to edit as the standard WordPress Posts and Pages.
Added is the Knowledge Base category management screen, now you can manage, edit, delete your Knowledge Base categories from one convenient location. Also added to the Knowledge Base Article view page is an overlook about Knowledge Base Voting for most helpful and least helpful.