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Customer Support Portal

Customer Support Portal

With Support Dynamo there is no need to paste any code snippets or short codes!

As soon as you activate Support Dynamo, it automatically creates a support page (with the title Support) with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also comes with a default style, but advanced users can edit this using CSS.

If you’re using the Knowledge Management System, visitors will see on the Support Portal page the ability browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or create a new support ticket. If you are not using the Private Support Option, the “Create a new ticket” form comes with built in spam protection to ensure your support system does not get spammed. There is also a welcome text box which can be edited in the settings to customize your visitors greeting when they enter your Customer Support Portal.

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