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Features

Discover the powerful features packed inside Support Dynamo and see why it’s more than your average Support System or Help Desk Plugin.

WordPress Support PluginWordPress PluginBuilt for simplicity and 100% WordPress powered so there is no need for expensive third party scripts or solutions. WordPress Ticket ManagementTicket ManagementManage all of your tickets (open, answered, closed, draft and trash) all from one screen. Works exactly the same as the familiar posts screen. Wordpress Ticket Reporting and AnalyticsReporting & AnalyticsGet in-depth graphical reporting and detailed analytics on new support tickets received and ticket replies.
WordPress Customer Interaction ManagerCustomer Interaction ManagerDon’t just support your customers, get to know them with the full power of Support Dynamo’s Customer Interaction Manager. Receive WordPress Support Tickets via EmailTickets By EmailYour customers can create new tickets or reply to existing tickets via Email from your published support email address. Open Or Private Support OptionsPrivate/Open Support OptionKeep your support private for registered members only or open it up to all of your visitors. The choice is yours.
WordPress Knowledgebase PluginKnowledge Base Management SystemQuickly and easily copy an existing ticket into a Knowledge Base article with a single click.  Simplify your support with 1 Plugin – Support Dynamo and our built-in Knowledge Base Management System. WordPress Customer Support PortalCustomer Support PortalSupport Dynamo creates a visually appealing customer facing support portal, for quick and customizable access to your Knowledge Base or support tickets. WordPress Support Integration With Wishlist Member, Memberwing X + MoreIntegrationsSupport Dynamo can integrate with some of the top WordPress membership and shopping cart Plugins. We are constantly adding more integrations.
WordPress Canned Responses AvailableCanned ResponsesCreate canned responses for quick replies to the most common of support issues. Save your time with your support by selecting a pre-written answer from a drop-down to auto populate into the reply box. Built In WordPress Role ManagerRole ManagerManage your support teams roles with the role manager, only allow access to tickets in a certain topic or allow access to all. You have complete control over who see what tickets. WordPress - Receive Visitor FeedbackVisitor FeedbackReceive customer feedback on anything from your site, service or the quality of support provided.  Once a support ticket is closed, you can ask your customers to leave you some feedback or testimonials.
Quick view and reply to ticketsQuick View/ReplyQuickly and easily view and reply to tickets using the quick view feature. See the whole ticket and reply without leaving your WordPress admin. Including Customer Value CalculatorCustomer Value CalculatorIf integrated with some of the supported membership/shopping cart Plugins, Support Dynamo will generate the value of a user to help your support team determine the value of a ticket. Create Your Own Custom Support TopicsCustom Support TopicsCreate your own support topics with Support Dynamo. We give you the freedom to choose the topics that best suit your site.
View User Datacards For More InformationUser DataCardsThe user DataCard gives your team the ability to do a Google, Twitter, FaceBook and LinkedIn search on a customer’s name and a Google search on a customer’s e-mail address. It’s typically better to know who you are communicating with. Leave Notes For A Ticket Or A UserTicket/User NotesYou and your team can leave notes on an individual ticket or at the user account level to help future support requests.  This helps keep your support team up to speed on what’s going on with an individual customer or ticket. Including Bug Report FeatureBug/Error ReportsIf you’re launching a new site and want to know if you have worked out all of the kinks the turn on “Submit Bug Reports”. “Bug Reports” can submit a ticket with added visitor information to help you quickly fix site issues.
Ticket Options Meta Box For Faster Ticket EditingTicket Options Meta BoxQuickly and easily modify ticket information from Ticket Status, Ticket Topic, Ticket Author and quickly copy a ticket to your Knowledge Base – all from the ticket options meta box. Add Attachments To Outgoing Ticket MessagesTicket AttachmentsAdd attachments to your ticket replies, such as images or pdfs with WordPress’s own media/file upload utility. Ticket attachments has never been so easy! Includes WordPress Dashboard WidgetDashboard WidgetGet a quick overview of your Support Department from your WordPress dashboard.  Quickly see Open Tickets, Answered Tickets, Closed and Total Ticket counts from the Support Dynamo Dashboard Widget.

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