Creating Customer Service for Website WordPress Plugin was tough to find, especially ones that have been updated regularly, free of bugs and keep all the support on your site. All the things you thought you knew about WordPress Support Plugins is about to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every infopreneur or anyone running their own business online knows having exceptional customer support is amongst the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they shall return.
Here I will give you a quick report about Support Dynamo how it may make it easier to run your online business.
Support Dynamo lets you provide that high valuable customer service to your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The entire Customer Service for Website WordPress Plugin runs from within your site, on your own own server with all the power of WordPress at its disposal.
There has been a number of attempts at building a 100% true Create Customer Service for Website WordPress Plugin before while some of those other Plugins remain on the market today but the common issue with every one of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep up with the most current WordPress updated is through Plugin updates. Often not updating your Plugins can show bugs or cause conflicts with some more of the recent or innovative Plugins.
By no means is this a problem regarding Support Dynamo mainly because the Plugin is consistently updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder behind the Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Create Customer Service for Website WordPress Plugin users the easiest 100% self hosted WordPress Support & Ticket System Plugin that you could buy.
As soon as you install and activate Support Dynamo, there is not a great deal of configuration required and it should function correctly straight out of the box. Among the list of the aspects that helps to make Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is called the Ticket Management screen and will soon be one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to search through answered and closed support tickets.
There’s also a few handy filters to let you browse by topic or by author. This lets you give precise, fast and easy support to your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. You will see these are just the thing for a fast reply to all the common questions you could possibly face and something present in most of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the higher priced systems that are hard to learn and of course are not built to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to understand your web visitors in a completely new way. Don’t just support your prospects, know them! While using Support Dynamo’s CIM, you will connect to your prospects and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator and a host of additional features. Use the User Data Card to learn a little more about whom you’re supporting, this insures you provide a higher-level of support but it can also help you discover your next big partner is actually a current customer. The Create Customer Service for Website WordPress Plugin completes the loop by auto contacting those who have opened a support ticket to collect Customer Feedback and testimonials. This entire process is automated and you could discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services based on actual customer feedback.
An additional bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page a chance to browse your Knowledge Base, quickly see how many “Open” and “Closed” support tickets they have or open a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form is equipped with a built-in spam protection to ensure your support system won’t get spammed. Also included is a welcome text box that can be edited in the settings to customize your visitors greeting if they enter into your Customer Support Portal.
But this would not be the only way your customers can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo knows if these emailed tickets are written by an existing customer as well as their current Customer Value.
Non-Customers are going to have a temporary account auto created and you’ll see a “Temp” stamp included with their ticket so you are aware that this is a new “potential” customer. In the event they become a customer, Support Dynamo will append all of their prior tickets to their account. It’s possible to add in multiple email accounts to pull support requests from multiple email sources. This is perfect for those who wish to have 1 centralized support hub to manage most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo allows you to quickly convert a copy of their ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a comprehensive Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site and can help lower your support time if visitors discover what they want without the need to submit a support ticket.
When using the KMS you can quickly change over tickets to any Knowledge Base topic or article whenever you notice the same question is being asked time and again. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and launch up a whole new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the thorough answer and post.
What we have just covered is simply the tip of the iceberg as far as Support Dynamo goes as a Customer Service for Website WordPress Plugin. There’s numerous more simple as well as powerful options for example ticket and individual notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how amazing Support Dynamo is, and find out how it can help improve your customer support operation.
Please don’t just support your customers, understand them through Support Dynamo, THE WordPress Support Plugin.