The Best WordPress Ticket System was difficult to locate, especially one that has been updated regularly, free of bugs and keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the introduction of Support Dynamo – a WordPress Ticket System Plugin with the use of a Customer Interaction Manager.
Every website owner or anyone running their own internet business knows having exceptional customer service is definitely one of the keys to becoming successful. If you re able to keep your customers happy before, during and after the transaction, there\’s a high chance they\’re going to return.
Here I am going to provide you with a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo gives you the ability to provide that top valuable customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. The entire Best WordPress Ticket System runs from within your internet site, on your server with all the power of WordPress at its disposal.
There has also been a few attempts at developing a 100% true Best WordPress Ticket System before while some of those other Plugins are still on the market today however the common problem with all of them is the fact that they are old and seldomly get updated. Updates are vital. Of course the only way to keep up with the latest WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with some of the recent or cutting edge Plugins.
This is not a problem with Support Dynamo as the Plugin is continually updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Best WordPress Ticket System users the easiest 100% self hosted WordPress Support & Ticket System Plugin on the market today.
As soon as you install and activate Support Dynamo, there is not that much configuration required and it should function correctly straight out of the box. One of the many aspects which makes Support Dynamo so powerful is you can manage, edit, create, view or delete tickets all from 1 location within your WordPress admin area. This screen is the Ticket Management screen and is going to be perhaps one of the most visited screens inside of your WordPress admin area. From here, you will see all of your current open tickets and choose to browse through answered and closed support tickets.
There\’s also a few helpful filters to let you browse by topic or by author. This lets you give accurate, easy to understand support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the whole ticket conversation that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you\’ll be able to create,edit and delete all from the settings page. These are best for an instant reply to all the common questions you may face and something offered in all the high dollar Customer Support Systems.
The CIM (Customer Interaction Manager) is on par with most of the expensive systems that are a pain to learn and of course are not made to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM gives you the ability to communicate with your customers in a completely new way. Don\’t just support your visitors, get to know them! While running Support Dynamo\’s CIM, you will communicate with your customers and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you use the Customer Value Calculator and a host of other functions. Utilize the User Data Card to discover a little bit more about whom you\’re supporting, this insures you provide a higher level of support however it may also help you discover the next big partner is actually a current customer. The Best WordPress Ticket System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you\’ll discover gaps in the quality of your service and acquire those rather powerful testimonials. Use this information to improve your internet site or roll out additional products and services in accordance to actual customer opinions.
Another great bonus of Support Dynamo is there really is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically will create support page with the Customer service Portal pre-embedded on the page. The Customer Support Portal also features a default style, but advanced users can edit this using CSS. If you\’re utilizing the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal web page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
When you are not using the Private Support Option, the \”Create a new ticket\” form is equipped with a built-in spam protection to ensure your support system will not get spammed. There is also a welcome text box which can be edited in the settings to custom-fit your visitors greeting once they enter your Customer Support Portal.
But this would not be the only way your visitors can connect with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All within your WordPress site. And because of the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets came from an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto generated and you\’ll see a \”Temp\” stamp included with their ticket so you know this is a new \”potential\” customer. Once they turn into a customer, Support Dynamo will append every one of their previous tickets to their account. Of course you are able to add in multiple email accounts to pull support requests from multiple email sources. This is best for those who wish to have 1 centralized support hub to handle most of the support for all of their sites all from ONE site or domain.
If you consistently receive a common question, Support Dynamo means that you can quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is a great addition to any site which can help lower your support time if visitors discover what they want without the need to submit a support ticket.
With the KMS you can quickly transform tickets to a Knowledge Base topic or article whenever you recognize the same question is being asked again and again. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll copy the question within the ticket and open up a whole new Knowledge Base article window with the contents of the ticket pre-loaded for you to edit or provide a thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Best WordPress Ticket System. There s numerous more simple and amazing options like ticket and user notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards plus much more! Visit for yourself really how powerful Support Dynamo actually is, and find out the way it will let you simplify your customer support system.
Don\’t just support your customers, get to know them with Support Dynamo, THE WordPress Support Plugin.