The Best WordPress Plugin Help Desk was difficult to locate, especially one that has been updated regularly, free of bugs and will keep all the support on your own own site. Whatever you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin utilizing a Customer Interaction Manager.
Every infopreneur or anyone running their personal internet business knows having exceptional customer service is definitely one of the keys to success. If you can keep your customers happy before, during and after the transaction, there\’s a high chance they will return.
Here I will give you a quick report about Support Dynamo and how it can help you run your online business.
Support Dynamo lets you provide that high valuable customer service to all of your customers/visitors straight from inside your WordPress admin area – no 3rd party scripts or linking. An entire Best WordPress Plugin Help Desk runs from within your site, on your own own server with the power of WordPress at its disposal.
There has been a number of attempts at designing a 100% true Best WordPress Plugin Help Desk before while some of those other Plugins still are available today but the most common problem with every one of them is that they are old and no longer get updated. Updates are vital. The only way to keep on top of the latest WordPress updated is through Plugin updates. Many times not updating your Plugins can show bugs or cause conflicts with some of the newer or cutting edge Plugins.
By no means is this a concern with Support Dynamo due to the fact the Plugin is continually updated to keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Best WordPress Plugin Help Desk users the most impressive 100% self hosted WordPress Support & Ticket System Plugin currently available.
After you install and activate Support Dynamo, there isn\’t that much configuration required and it should function correctly straight out of the box. One of the aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be your most visited screens within your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There\’s also a few helpful filters to let you browse by topic or by author. This allows you to give precise, appropriate support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that displays the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you could create,edit and delete all from the settings page. These tend to be an excellent option for an instant reply to all the common questions you may face and something present in so many high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the higher priced systems that end up being more difficult to learn and are not designed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM lets you communicate with your customers in a brand new way. Don\’t just support your clients, understand them! While running Support Dynamo\’s CIM, you will communicate with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator and a host of additional features. Use the User Data Card to discover a little bit more about whom you\’re supporting, this insures you provide a higher level of support but it might also make it easier to discover the next big partner happens to be current customer. The Best WordPress Plugin Help Desk completes the loop by auto contacting anyone who has opened a support ticket to collect Comments from customers and testimonials. This whole process is automated and you could discover gaps in the quality of your service and get those oh so powerful testimonials. Use this information to improve your site or roll out additional products and services in accordance to actual comments from customers.
An additional bonus of Support Dynamo is there is no need to paste any code snippets or short codes. The moment you activate Support Dynamo, it automatically creates a support page along with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors will see on the Support Portal page a chance to browse your Knowledge Base, immediately see how many \”Open\” and \”Closed\” support tickets they have or generate a new support ticket.
If you\’re not using the Private Support Option, the \”Create a new ticket\” form comes with a built-in spam protection to ensure your support system doesn\’t get spammed. Also included is a welcome text box that may be edited in the settings to custom-fit your visitors greeting once they enter your Customer Support Portal.
However this is not the only way your clients can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And thanks to the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets are written by an existing customer and also their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp included with their ticket so you are aware that this is a new \”potential\” customer. In the event they turn into a customer, Support Dynamo will append all their prior tickets to their account. It\’s possible to add in multiple email accounts to pull support requests from multiple email sources. This happens to be great for people who want to have 1 centralized support hub to manage all the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of the particular ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS allows you to create, manage and maintain a full blown Knowledge Base within the Customer Support Portal. Having a Knowledge Base is a powerful addition to any site and can help your support time if visitors discover the things they want without the need to submit a support ticket.
When using the KMS you can instantly change over tickets to any Knowledge Base topic or article after you recognize the same question is being asked over and over again. This is completed with just one click inside the Ticket Options Meta Box. With one click you\’ll clone the question in the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the complete answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Best WordPress Plugin Help Desk. There are a lot of more little and amazing capabilities as ticket and individual notes, computer bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and many more! Go see for yourself truly how amazing Support Dynamo is, and find out how it will let you simplify your customer support operation.
Don\’t just support your customers, understand them using Support Dynamo, THE WordPress Support Plugin.