The Best Support Ticket System Plugins for WordPress were impossible to find, especially ones that have been updated continuously, free of bugs and will keep all the support on your site. Anything you thought you knew about WordPress Support Plugins is getting ready to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every internet marketer or anyone running their personal online business knows having extraordinary customer support is one of the keys to becoming successful. Whenever you can keep your customers happy before, during and after the transaction, there’s a high chance they’re going to return.
Here I am going to give you a quick report about Support Dynamo and how it can make it easier to run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from inside of your WordPress admin area – no 3rd party scripts or linking. The entire Best Support Ticket System Plugin for WordPress runs from within your internet site, on your own own server with all the power of WordPress at its disposal.
There has been a few attempts at building a 100% true Best Support Ticket System Plugin for WordPress before while some of those other Plugins still are available today still the common problem with all of them is they are old and don’t get updated. Updates are vital. The only way to keep on top of current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the newer or cutting edge Plugins.
This is not a issue with Support Dynamo as the Plugin is consistently updated to help keep up to date with the newest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly attempting to improve, update and better their Plugin. Their mission is to give their Best Support Ticket System Plugin for WordPress users the best possible 100% self hosted WordPress Support & Ticket System Plugin now available.
As soon as you install and activate Support Dynamo, there isn’t a great deal of configuration required and it will function correctly straight out of the box. One of the many aspects that makes Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is the Ticket Management screen and is going to be your most visited screens inside your WordPress admin area. From here, you can see all your current open tickets and choose to browse through answered and closed support tickets.
There’s also a few helpful filters to let you browse by topic or by author. This allows you to give accurate, quick and easy support to any and all of your customers with the Quick View feature. The Quick View feature is in a drop down section that displays the support request as well as a text area with the entire ticket conversation that you can read through and reply to any ticket – from the admin area. The Quick View feature also lets you select (if you create any) a canned response that you can create,edit and delete all from the settings page. These would be perfect for an instant reply to all the common questions you might face and something sold in all the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with most of the very higher priced systems which are a pain to learn and of course are not intended to integrate with WordPress – with a WordPress Support Ticket System. The CIM gives you the ability to connect to your prospects in a brand new way. Don’t just support your customers, get to know them! When using Support Dynamo’s CIM, you will connect to your clients and visitors by using a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins let you use the Customer Value Calculator as well as a host of other functions. Utilize the User Data Card to discover a bit more information on whom you’re supporting, this insures you provide a higher level of support but it could make it easier to discover the next big partner is actually a current customer. The Best Support Ticket System Plugin for WordPress completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This entire process is automated and you’ll discover gaps in the quality of your service and start to get those relatively powerful testimonials. Use this information to improve your site or roll out additional products and services based upon actual customer feedback.
Yet one more bonus of Support Dynamo is there is no need to paste any code snippets or short codes. When you activate Support Dynamo, it automatically will create support page with the Customer Support Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you’re utilizing the Knowledge Management System (Knowledge Base), visitors would see on the Support Portal web page the ability to browse your Knowledge Base, immediately see how many “Open” and “Closed” support tickets they’ve or create a new support ticket.
If you are not using the Private Support Option, the “Create a new ticket” form has a built-in spam protection to make certain your support system won’t get spammed. There’s also a welcome text box that can be edited in the settings to customize your visitors greeting if they get into your Customer Support Portal.
But this is not the only way your customers can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That’s right, Tickets via email! All inside your WordPress site. And due to the Customer Interaction Manager, Support Dynamo will show you if these emailed tickets are from an existing customer as well as their current Customer Value.
Non-Customers will have a temporary account auto created and you’ll see a “Temp” stamp built-in with their ticket so you know this is a new “promising” customer. Once they turn into a customer, Support Dynamo will append each one of their prior tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is perfect for individuals who wish to have 1 centralized support hub to run all the support for all of their sites all from ONE site or domain.
If you receive a common question, Support Dynamo lets you quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS means that you can create, manage as well as maintain a complete Knowledge Base through the Customer Support Portal. Having a Knowledge Base is a fantastic addition to any site and can help your support time if visitors can locate what they want while avoiding having to submit a support ticket.
In the KMS you can quickly convert tickets to a Knowledge Base topic or article once you notice the same question is being asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you’ll copy the question within the ticket and launch up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so you might edit or the detailed answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Best Support Ticket System Plugin for WordPress. There are many more little and powerful features for example ticket and individual notes, computer bug/error reporting, outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and a lot more! Visit for yourself really how great Support Dynamo actually is, and find out how it can help improve your customer support process.
Don’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.