The Advanced WordPress Ticket System was difficult to come across, especially one that is updated regularly, free of bugs and will keep all the support on your own own site. Anything you thought you knew about WordPress Support Plugins is going to change, with the review of Support Dynamo – a WordPress Ticket System Plugin with a Customer Interaction Manager.
Every website owner or anyone running their personal business online knows having exceptional customer support is amongst the keys to becoming successful. Provided you can keep your customers happy before, during and after the transaction, there\’s a high chance they shall return.
Here I\’m going to provide you with a quick examination about Support Dynamo and how it can help you run your online business.
Support Dynamo allows you to provide that top quality customer service to all of your customers/visitors directly from within your WordPress admin area – no 3rd party scripts or linking. An entire Advanced WordPress Ticket System runs from within your internet site, on your own own server with the power of WordPress at its disposal.
There has been a few attempts at developing a 100% true Advanced WordPress Ticket System before while some of those other Plugins are still available today still the common issue with every one of them is that they are old and do not get updated. Updates are vital. Naturally the only way to keep on top of the most current WordPress updated is through Plugin updates. Sometimes not updating your Plugins can show bugs or cause conflicts with many of of the newer or innovative Plugins.
By no means is this a problem regarding Support Dynamo due to the fact the Plugin is continually updated to help keep up to date with the latest WordPress updates and coding standards. These updates are regular as Plugin Dynamo (the coder Plugin) constantly working to improve, update and better their Plugin. Their mission is to give their Advanced WordPress Ticket System users the easiest 100% self hosted WordPress Support & Ticket System Plugin available today.
After you install and activate Support Dynamo, there is not a great deal of configuration required and it will function correctly straight out of the box. One of the many aspects that helps to make Support Dynamo so powerful is that you can manage, edit, create, view or delete tickets all from 1 location inside your WordPress admin area. This screen is called the Ticket Management screen and will soon be your most visited screens inside your WordPress admin area. From here, you can see all of your current open tickets and choose to look through answered and closed support tickets.
There\’s also some useful filters to let you browse by topic or by author. This lets you give precise, fast and simple support to any and all of your customers with the Quick View feature. The Quick View feature will be in the drop down section that reveals the support request and a text area with the entire ticket conversation so that you can read through and reply to any ticket – all from admin area. The Quick View feature also lets you select (if you create any) a canned response which you can create,edit and delete all from the settings page. These are generally just the thing for a quick reply to all those common questions you may face and something present in all of the high dollar Customer Service Systems.
The CIM (Customer Interaction Manager) is on par with the majority of of the very expensive systems that have been shown to be hard to learn and are not developed to integrate with WordPress – never mind with a WordPress Support Ticket System. The CIM means that you can connect to your web visitors in a completely new way. Don\’t just support your clients, know them! While using Support Dynamo\’s CIM, you will interact with your clients and visitors utilizing a proven circle of interaction, which starts off by Integrating Support Dynamo with one of the many currently supported shopping cart or membership Plugins (like WishList Member Integration or Cart66 Integration).
These Plugins will let you utilize the Customer Value Calculator and a host of other functions. Implement the User Data Card to learn a little bit more information on whom you\’re supporting, this insures you provide a higher-level of support but it might also help you discover the next big partner is actually a current customer. The Advanced WordPress Ticket System completes the loop by auto contacting those who have opened a support ticket to collect Customer comments and testimonials. This complete process is automated and you may discover gaps in the quality of your service and start to get those rather powerful testimonials. Use this information to improve your site or roll out additional products and services based around actual comments from customers.
Another excellent bonus of Support Dynamo is there is no need to paste any code snippets or short codes. As soon as you activate Support Dynamo, it automatically will create support page with the Customer are Portal pre-embedded on the page. The Customer Support Portal also includes a default style, but advanced users can edit this using CSS. If you\’re using the Knowledge Management System (Knowledge Base), visitors are going to see on the Support Portal page the chance to browse your Knowledge Base, quickly see how many \”Open\” and \”Closed\” support tickets they\’ve or open a new support ticket.
When you are not utilizing the Private Support Option, the \”Create a new ticket\” form is included with a built-in spam protection to guarantee your support system won\’t get spammed. There is also a welcome text box that can easily be edited in the settings to customize your visitors greeting if they get into your Customer Support Portal.
But this is not the only way your prospects can communicate with you. Support Dynamo can continually check an e-mail account and import emails as support tickets. That\’s right, Tickets via email! All inside your WordPress site. And because of the Customer Interaction Manager, Support Dynamo can tell you if these emailed tickets came from an existing customer and their current Customer Value.
Non-Customers will have a temporary account auto created and you\’ll see a \”Temp\” stamp added with their ticket so you are aware that this is a new \”potential\” customer. In the event they become a customer, Support Dynamo will append all their previous tickets to their account. You could add in multiple email accounts to pull support requests from multiple email sources. This is perfect for when you want to have 1 centralized support hub to manage most of the support for all of their websites all from ONE site or domain.
If you receive a common question, Support Dynamo allows you to quickly convert a copy of that ticket into a Knowledge Base article and drop it right into the KMS (Knowledge Management System). The KMS lets you create, manage and maintain a comprehensive Knowledge Base within the Customer Support Portal. Owning a Knowledge Base is an awesome addition to any site which can help your support time if visitors are able to find exactly what want without the need to submit a support ticket.
In the KMS you can easily convert tickets to a Knowledge Base topic or article once you notice the same question continues to be asked repeatedly. This is done with a single click inside the Ticket Options Meta Box. With one click you\’ll clone the ticket in the ticket and open up a brand new Knowledge Base article window with the contents of the ticket pre-loaded so that you can edit or the thorough answer and post.
What we have just covered is only the tip of the iceberg as far as Support Dynamo goes as a Advanced WordPress Ticket System. There are a lot of more simple as well as robust capabilities like ticket and user notes, bug/error , outbound ticket attachments, dashboard widget, custom roles & role manager, customer support topic, private/open support, reports and analytics, user data cards and even more! Go see for yourself really how awesome Support Dynamo actually is, and see how it can help simplify your customer support process.
Don\’t just support your customers, get to know them using Support Dynamo, THE WordPress Support Plugin.