Support Dynamo is the most advanced WordPress Support & Ticket System Plugin on the market – especially when you consider the built-in Customer Interaction Manager (CIM). Manage your support and customers straight from inside your WordPress powered site like never before. Your visitors can submit support tickets via Email or through your very own Customer Support Portal (CSP). Support Dynamo makes it easy to quickly browse, view, sort and reply to support requests without leaving your site or your WordPress admin area. With your visitor’s information right in front of you, powered by Support Dynamo’s very own Customer Interaction Manager (CIM), you or your support team can provide up to the minute, detailed responses to all of your support tickets.
If you find your visitors are asking the same questions over and over again, quickly turn a ticket into a knowledge base article with a single click of your mouse using Support Dynamo’s Knowledge Management System (KMS). Anyone can have a high quality, dynamically searchable Knowledge Base for all of the common questions without the need to link visitors and customers to a 3rd party site. You can create additional Knowledge Base articles just as you would any other content under the “Knowledge base” post type to create a seamless and searchable Knowledge Base experience for your customers.
Support Dynamo provides a seamless system where your customers can open and reply to Support Tickets all through email. Non-customers will be auto sorted inside Support Dynamo when integrated with one of the supported eCommerce or Membership Plugins like WishList Member.
See our Features page for more details or go hands on with the Free Online Demo. Just enter your name and email address above to take the test drive.